Cool Wool: Wool Yarn for Knitting and Crochet

Where do you deliver?
We deliver worldwide

General processing of orders
We pride ourselves on swift service and do our best to process your order the day we receive it and ship orders from Monday to Friday, excluding Singapore public holidays.

Deliveries within Singapore
We usually process orders inside Singapore within 2-3 working days and ship with Singapore Post. Delivery fee is SG$ 6.00. Deliveries within Singapore are free of charge for all orders over SG$ 100.00 that contain regular priced items. Its not free of charge if the order contains any items on sale.

International Orders
International orders are usually shipped with DHL or UPS. Both are very reliable shipping companies. We will contact you regarding international shipping costs soon after you placed your order with us. We are unable to provide you the shipping costs before placing your order as these costs depend on the weight of your order and the parcel size. 

We only proceed with your international order after we got the confirmation that both, costs and shipping time work well for you - otherwise we cancel the order and refund you the full amount paid already!

Delivery Schedule
International orders are usually delivered within 7-21 working days.

Currency
All prices listed on our website are in Singapore Dollar but you can chose US$ or Euro instead (just chose from the drop down menu next to the search area / sign in button on top of the head menu).
For all other currencies: Please use the XE Currency Converter for a basic idea of the cost in your local currency. Please note that the amount you are charged by your bank or credit card company may not exactly match the amount shown by the converter; use this tool as a guide only.

Import Duties and Taxes
You may have to pay import duties and taxes, which vary from country to country and are levied once a package enters your country. Any local duties, taxes or customs charges imposed by your government are your responsibility, as well as any additional charges for customs clearance.